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Reverse a direct deposit

SOLVED•by QuickBooks•372•Updated February 24, 2023

Learn when and how you can request a direct deposit reversal.

If you accidentally paid your employee twice, or you paid the wrong employee, you may be able to request a direct deposit to get the money back.  

You can request a direct deposit reversal 5 business days from the pay date (US) or 4 business days (Canada). But this doesn’t guarantee that the funds will be recovered. 

Important: A reversal request doesn’t guarantee you’ll get the money back. There’s a $75 charge even if the reversal is unsuccessful.

Step 1: Determine when to request a reversal

You can request a reversal if:

  • The reason is in compliance with ACH or EFT laws. For example, duplicate payments or unintended payments.
  • The total amount is greater than $50 (due to the $75
    direct deposit reversal fee).
  • The direct deposit paycheck wasn’t rejected.
  • It’s within 5 banking days (US) or 4 banking days (Canada) of the paycheck date. 
  • The bank account you want to reverse funds from must still be in the employee's profile.

If you don’t meet the criteria above, or you don’t want to pay the $75 charge, work with your employee to get the money back directly from them.

Step 2:  Submit a reversal request

Make sure the original paycheck wasn't rejected. Submit a request between the 3rd day to the 5th day of the paycheck date. If it's rejected, no need for a reversal. The money will be sent back to your bank account. 

Follow the steps below to submit a request.

  1. Open the Direct Deposit Reversal form.
  2. Select Add Request.
  3. Complete the required information and transaction information.
  4. Select Save.
  5. Once the reversal is approved (see the next section for details), you can void the paycheck in your payroll records.

Step 3: Check the result of the reversal request we sent to your email

Your request will be reviewed, and you’ll be notified if it’s rejected or accepted. It may take up to 9 banking days to get the result.

If something is missing, your request will be sent back to you by email with a list of corrections needed. Once you save the changes, we'll review the request again. An agent may contact you to assist you in more complex situations.

If the entire amount of the direct deposit isn't available in the employee or contractor bank account, the reversal will be rejected, and no funds will be recovered.

You’ll receive an email once the request is accepted. The funds from your employee will be taken out and will be credited back to you. This process takes up to 14 banking days from the day your request has been accepted. 

Once you get the money back, void the paycheck. 

An employee or contractor can dispute the reversal for up to 60 days. If a reversal is disputed and funds have been returned, Intuit reserves the right to debit your company bank account for the disputed amount.

If you received an email that the request isn't successful, don’t void the paycheck. Since the employee or contractor received the net pay, the gross wages are valid. 
Work with the employee or contractor directly to get the money back. When you get the money back, you can then void the paycheck.

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