Learn when and how you can request a direct deposit reversal.
If you accidentally paid your employee twice, or you paid the wrong employee, you may be able to request a direct deposit to get the money back.
You can request a direct deposit reversal 5 business days from the pay date (US) or 4 business days (Canada). But this doesn’t guarantee that the funds will be recovered.
|Important: A reversal request doesn’t guarantee you’ll get the money back. There’s a $75 charge even if the reversal is unsuccessful.|
Step 1: Determine when to request a reversal
You can request a reversal if:
- The reason is in compliance with ACH or EFT laws. For example, duplicate payments or unintended payments.
- The total amount is greater than $50 (due to the $75
direct deposit reversal fee).
- The direct deposit paycheck wasn’t rejected.
- It’s within 5 banking days (US) or 4 banking days (Canada) of the paycheck date.
- The bank account you want to reverse funds from must still be in the employee's profile.
If you don’t meet the criteria above, or you don’t want to pay the $75 charge, work with your employee to get the money back directly from them.
Step 2: Submit a reversal request
Make sure the original paycheck wasn't rejected. Submit a request between the 3rd day to the 5th day of the paycheck date. If it's rejected, no need for a reversal. The money will be sent back to your bank account.
Follow the steps below to submit a request.
- Open the Direct Deposit Reversal form.
- Select Add Request.
- Complete the required information and transaction information.
- Select Save.
- Once the reversal is approved (see the next section for details), you can void the paycheck in your payroll records.
Step 3: Check the result of the reversal request we sent to your email
Your request will be reviewed, and you’ll be notified if it’s rejected or accepted. It may take up to 9 banking days to get the result.
If something is missing, your request will be sent back to you by email with a list of corrections needed. Once you save the changes, we'll review the request again. An agent may contact you to assist you in more complex situations.
If the entire amount of the direct deposit isn't available in the employee or contractor bank account, the reversal will be rejected, and no funds will be recovered.