Test sequence for PDF printing issues in QuickBooks Online

These steps will help diagnose a wide range of PDF printing issues in Windows.

For further print troubleshooting steps, see Troubleshooting printing in Windows.
For help with Mac printing issues, go to Troubleshooting printing in Safari for Mac.

Please follow the steps in order:

Step 1: Make sure you can print a local PDF document

1. If you have a PDF document saved to your hard drive, open it from within Acrobat/Reader from File menu and test to be sure you can print it.
2. If you do not have a local PDF document, use Windows Search and look for all files and folders, using *.pdf.
3. If you cannot print a local PDF file, choose one:
   • If you have not yet updated or repaired Adobe, go to Updating, repairing or reinstalling Adobe Reader and follow the steps, then return to this page and begin Part 1 again.
   • If you have already updated and repaired Adobe, complete Part 2 and 3 below.
   • If you have already completed Parts 2 and 3, use this link for further troubleshooting: Troubleshooting printing in Windows

Step 2: Make sure you can print a PDF document from QuickBooks Online

1. Log in to QuickBooks Online as usual.
2. In your QuickBooks Online file, open a transaction.
3. Select Print at the bottom of the document.
4. If you cannot print the document, choose one:
   • If you did not update or repair Adobe in a previous step, go to Updating, repairing or reinstalling Adobe Reader and follow the steps, then return to this page and begin Part 3 again.
   • If you have already updated and repaired Adobe, go to Troubleshooting printing in Windows for further troubleshooting help.