Learn more about the basics of voiding or refunding a transaction in QuickBooks Payments.
Do you come across an issue with your customer's transaction? Don't worry. You can consider voiding the transaction or refunding your customer, depending on the settlement status.
What is the difference between void and refund?
- Void - a transaction that has been canceled before settlement
- Refund or return - a transaction that has been canceled after settlement
When should I void or refund a transaction?
Here's how it works.
QuickBooks Online collects all transactions for batch processing. Then, settlement occurs once the transaction batch closes at 3:00 PM PST (7 days a week). Payments that come in after 3:00 PM PST will count for the next day processing.
For example, if a transaction is processed on Monday at 3:05 PM PST, it can be voided up to 2:59 PM PST the next day (Tuesday). After 3:00 PM on that Tuesday, it will be considered for refund or return. However, there are some exceptions:
- Certain debit card transactions can be voided only up to 90 minutes from the original sale transaction or before batch close, whichever occurs first, after which a transaction cannot be voided and will need to be refunded.
- Transactions that are already funded or deposited to merchants' accounts cannot be voided and will need to be refunded.
This may or may not apply to chargebacks, risk cases, or other special circumstances where Intuit has taken action.
Will I be charged a fee?
Payment transactions that are voided may incur a fee. Refund or return transactions will be charged a fee depending on your pricing plan and transaction type.
Note: All refunds, returns, and voids must have an original transaction. A card account cannot be credited funds if there is no corresponding original sale transaction.
If you have any questions about what you were charged for a refund, please sign in to your Merchant Service Center to review your rates.