Understand fees for refunds or voided transactions

Learn about what fees you could be charged for a refund or voided payment in QuickBooks Payments.

If you see an issue with a customer's payment, you can void or refund the sale in QuickBooks Payments.

The difference between a void and refund

• Void: A transaction you cancel before the daily batch closes.
• Refund or return: A transaction you cancel after the daily batch closes.

Note: All refunds and voids must be processed on the original transaction.

When to void or refund a transaction

QuickBooks Payments tracks sales in daily batches. Batches close everyday at 3:00 PM PT (7 days a week). Sales made after 3:00 PM PT will count for the next day's batch.

For example, if you process a sale on Monday at 3:05 PM PT, you can void it until 2:59 PM PT the next day (Tuesday).

Some exceptions include:

• Certain debit card transactions can only be voided up to 90 minutes from the original sales time. If you can't void a transaction, you can still refund your customer.
• Chargebacks or special cases where Intuit needs to be involved may not follow this batch schedule.

Note: Refunds may affect the batch total of the day they are processed.

Fees for voids and refunds

Fees may apply when you refund or void a payment. These fees depend on your pricing plan and transaction type.

If you have any questions about what you were charged, sign in to your Merchant Service Center to review your rates.