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Understand Intuit charges on your credit card or bank statement

by Intuit•39• Updated 1 week ago

Learn how to get more details about Intuit charges to your credit card or bank account.

If you don’t recognize an Intuit or QuickBooks charge, here's how to check where it came from and why.

Note: If you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

Option 1: Look up a charge in your billing history

Select the product you want to look up a charge for.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view Open this link in a new window

  1. Sign in to your account.
  2. Select Settings ⚙️, then Subscriptions and billing.
    You’ll see all your active subscriptions.

Alternatively, when logged into QuickBooks, you can:

  1. Select the Profile icon next to Settings ⚙.
  2. Select Manage your Intuit account. 
  3. Select Products & Billing. 
  4. Select the company name to show more details, like the subscription price of each company.
  5. Select View payment history to see full payment history for the active subscription.

You can also access this section by visiting accounts.intuit.com and logging in with your username. 

This will show all active subscriptions linked to your email address/username you are currently logged into.

For Intuit Online Payroll Full Service, contact us and we'll help you understand the charge.

Use the Customer Account Maintenance Portal (CAMPs) to learn more about the charges on your account:

  1. Sign in to camps.intuit.com. Or get help signing in.
  2. Select View your transaction history.
  3. Go to Time Period, select a date range of transactions.
    Note: You can select transactions from the past 2 years.
  4. Find the order you need, then select the order details.
  5. To print the transaction, select the printer icon.
  6. Select Back to my Account to go back to your CAMPs dashboard.

Here's how to update your payment info if you need to.

Option 2: Look up a charge here

You can use this tool to look up a charge for any of these products:

  • QuickBooks Desktop and QuickBooks Enterprise
  • QuickBooks Online
  • QuickBooks Self-Employed
  • QuickBooks Online Payroll
  • QuickBooks Time
  • QuickBooks Checks & Supplies

Note: This form shows charges on or after May 27, 2020. For charges before that date, use option 2.

If you don’t see your product or charge, you might have multiple accounts. Be sure to sign in to the account you used to register your product or service. Find out more about signing in to CAMPs with the right account.

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