Fix error “QuickBooks has encountered a problem sending your usage data”

You may receive an error message, QuickBooks has encountered a problem sending your usage data when you get payroll updates or send your payroll data.

This error may be caused by one of the following:

• Incorrect time zone on your computer.
• You have an accountant's copy created.
• There could be issues with the paychecks already sent to us.

To fix the error, try these solutions: 

Solution 1: Check your computer's date and time

Check the date and time on your computer where the file is located. If you use a server, check your server date and time also. If your computer's date and time are wrong, update them. 

Windows 10 and newer

1. Right-click on the Windows start menu, and select Settings. 
2. In the Settings menu, select Time & Language.
3. In the Date and Time window, select the Date & Time tab.
4. Under Change date and time select Change.
5. Set the correct date and time, and select Change.
6. Check if the changes are applied by double-clicking the time in the notification area.

Solution 2: Check if the title bar displays Accountant Changes Pending

When you see "Accountant's Changes Pending" in the QuickBooks Desktop title bar, this means you’re working on an accountant’s copy of your file. 

You need to wait until your accountant returns the copy of your company file or you may remove the restrictions manually. Check with your accountant before doing this.  If you remove the restrictions, you’ll lose any changes your accountant made. Then send your payroll data.

Solution 3: Delete and recreate paychecks that are online to send

You need to delete paychecks waiting to send so that you can send usage data and get payroll updates. We’ll show you how to find paychecks that are online to send.

1. Go to Edit, then select Find.
2. Select the Advanced tab.
3. In the Choose Filter section, select Detail Level from the Filter list. 
4. Select Summary Only.
5. Go back to the Filter list. Scroll down to select Online Status, then select Online to Send.
6. Make sure to print a copy of the paychecks, then delete them. 
7. After the paychecks are deleted, try to send zero payroll or usage data again.
8. If successful, recreate the paychecks.