Understand Intuit charges on your credit card or bank statement

If you don’t recognize an Intuit or QuickBooks on your credit card or bank statement that you don't recognize, you can check your billing history or use the lookup tool to identify the source. Charges are typically for subscription fees or service usage.

Note: If you use online banking with QuickBooks, your bank might charge a service fee for the connection. This charge comes from your bank, not Intuit.

Prerequisites

To look up a charge, you must have the following information available:

• Your credit card or bank account number.
• The amount of the charge.
• The date of the charge.

Check charges in your Intuit account

You can review your billing history within your Intuit account to identify specific charges. Select your product below for instructions.

QuickBooks Online, QuickBooks Self-Employed, or QuickBooks Payroll

Intuit sends an email notification each time your subscription fee is billed. You can also view your billing invoice directly in QuickBooks.

1. Sign in to your account.
2. Select Settings ⚙️, then Subscriptions and billing. You’ll see all your active subscriptions.
3. Select View Payment history.

QuickBooks Desktop and QuickBooks Enterprise

You can use the Customer Account Maintenance Portal (CAMPs) to view details about charges on your account.

1. Sign in to camps.intuit.com. If you cannot access your account you can get help signing in.
2. Select View your transaction history.
3. Go to Time Period list and select a date range for the transactions. Note: You can select transactions from the past two years.
4. Find the order you need, then select the order details. Optional: To print the transaction, select the printer icon.
5. Select Back to my Account to return to your CAMPs dashboard.

Download prior invoices as a PDF

You can download your Intuit invoice as a PDF file.

1. Go to Settings , then select Subscriptions and billing (Take me there).
2. Select View payment history.
3. Find the invoice you want.
4. Select Select invoice, then Export to PDF.

Lookup charges with the Find a Charge tool

You can use this tool to look up a charge for any of these products:

• QuickBooks Desktop and QuickBooks Enterprise
• QuickBooks Online
• QuickBooks Self-Employed
• QuickBooks Online Payroll
• QuickBooks Time
• QuickBooks Checks & Supplies

Note: This form shows charges processed on or after May 27, 2020.