Intuit uses a variety of hold types to assist in the resolving of balances due, performing security checks and risk assessments. If you tried to send payroll and received an error message or you received an email, action on your behalf is most likely needed so you can begin to use your payroll service again.
Account suspensions: Bank returns
A bank return is when your financial institution rejects our debits for any number of reasons. Intuit handles different return reasons in different ways and a hold is always placed on your account until all collection activities have finished. In addition to your account being suspended, Bank Returns have a negative effect on your payroll service with Intuit and can prevent requests from being approved such as Direct Deposit limit increases and funding model changes (this applies to Online Payroll customers only).
If you trigger multiple NSF holds within 12 months, Intuit may move your account to a 5-day funding model and you'll need to send the payroll 5 banking days before the check date. The number of NSF holds required before this occurs may vary depending on the circumstances of those holds. You may ask to have your account reviewed after 6 months on 5-day funding model, if no additional returns have occurred. Excessive NSF holds can lead to the termination of direct deposit services in severe circumstances.
Information specific to your suspension is sent by email, so make sure your contact details (phone number and email) are up-to-date so you are notified immediately on any changes made to the status of your payroll service.