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Intuit

Gmail couldn’t sign you in from QuickBooks Desktop

Learn how to sign in to Gmail through QuickBooks Desktop if you see the error “Couldn’t sign you in”.

If you're having trouble signing in to Gmail from QuickBooks Desktop, don't worry, we'll help you get in. Google made an update for added security, so if you're using Gmail you'll need to reconnect your account. Here's how.

Solution 1: Use 2-step verification for Google

If you’re already using 2-step verification for Google, use solution 2.

  1. Turn on 2-step verification for your Google account.
  2. Go to QuickBooks Edit menu and select Preferences.
  3. Select Send Forms.
  4. Select Web Mail and Add.
  5. Fill out the Add Email Info section and select OK.
  6. Select OK to save your changes.

Solution 2: Turn on less secure app access in Google

If solution 1 didn’t work, or you’re already using 2-step verification, here’s what to do.

  1. Turn off 2-step verification for your Google account.
  2. Turn on less secure app access in Google. Make sure to read the Google security standards to understand how this may affect your account.
  3. Go to QuickBooks Edit menu and select Preferences.
  4. Select Send Forms.
  5. Select Web Mail and Add.
  6. Fill out the Add Email Info section and select OK.
  7. Select OK to save your changes.

Solution 3: Change the enhanced security setting in QuickBooks

If you've configured Gmail to use enhanced security, you'll be prompted to authorize QuickBooks Desktop when you send a transaction or report.

If you’re unable to authorize QuickBooks, you’ll need to reconnect your Gmail account to QuickBooks and clear the option to Use enhanced security. 

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