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What to do if you receive a tax notice

Learn what an IRS or state tax notice means and what you need to do with the notice.

If you received a tax form for a notice of discrepancy, we're here to help. It’s important to take care of it promptly to avoid additional tax penalties or notices.

Here's a list of common IRS notices that pertain to payroll and why you might have received the notice.  Find your notice in the table, then follow the steps below to learn how to resolve your tax notice.

Common types of notices

The following are common IRS tax notices.

Tax Form Title/Header What it means
CP080 We haven't received your tax return. We credited payments and/or other credits to your tax account for the form and tax period shown on your notice. However, we haven't received your tax return.
CP132 Corporation Income Tax We changed your Tax Return Form Type 1120. Form 1120 is a Corporate Business Tax Return. This form is not supported. You should seek assistance from your business accountant or the IRS.
CP108 We are unable to determine correct tax form or tax period for application/processing. You are receiving this notice because you made a payment and we can’t determine the correct form or tax year to apply it to.
CP2000 The income payment that we have on file does not match entries on your personal income tax form 1040. Form 1040 is a Personal Income Tax Return. The IRS reflects different information reported on Form W-2 than reported on form 1040. If the employee's W-2 is incorrect, contact us to correct it. If the employee's W-2 is correct, customer should seek assistance from the employe's personal income tax preparer or the IRS.
CP207 We did not receive an acceptable Record of Federal Tax Liability (ROFTL) with your Form 941. An ROFTL is a form Schedule B. We're contacting you because we did not receive an acceptable Record of Federal Tax (ROFT) liability section with your Form 941 or 944 for tax period.
CP235 Federal Tax Deposit Penalty Waived Due to Change in Deposit Requirements. You didn't make your tax payment under the current schedule requirements. Since you meet the criteria for penalty relief, we've waived the penalty that would normally have been assessed.
CP250A Your Annual Federal Employment Tax Filing Requirement Has Changed. You are no longer eligible to file Form 944. Notification to begin filing Form 941 quarterly. You no longer meet the criteria to file Form 944 annually.
CP259 You didn't file a Form 941 tax return. Notification of a missing tax form.
CP276B Your Federal tax deposit wasn't submitted correctly. Courtesy notice. No action required. Usually associated with one or more late payments.

 

Step 1: Get in touch with the right people

Determine if the tax notice is related to services Intuit provides for you. Intuit handles IRS forms 941/944, 940, W-2, state unemployment insurance, state withholding tax, and local withholding taxes where applicable.

Unemployment rate notice: When your state unemployment rate changes, you need to update it in payroll to keep your taxes accurate. If you are able to update your unemployment rate yourself in payroll, you do not need to send your rate notice to us.

Notices for other business taxes, such as sales tax, corporate income tax, and franchise tax, should be directed to your accountant or tax advisor.

Step 2: Determine if you were on service during the period of the notice.

Make sure the notice applies to a period of time where Intuit was processing your payroll. If the notice falls in a time before your enrollment with Intuit, contact the person or company who handled your payroll at that time.

Step 3: Contact Intuit

Choose your payroll service below to learn how to contact Intuit about your tax notice.

Don't know which payroll service you're using? Find out which payroll service you have.

Important: Following the wrong process for your payroll product will result in delays in your tax notice processing. Please be sure to select your payroll product below.

 

Contact our payroll support team to help resolve your payroll tax notice.

 

  1. Hand write your Federal Employer Identification Number (EIN) on the first page of the tax notice you received.
  2. Email each federal or state notice to taxnoticeresolution@intuit.com.
    • Note: the notice must be included as an attachment to your email.  Acceptable formats include .pdf, .jpeg, .doc or .docx, .xls or .xlsx, .tiff.
  3. If you have more than one notice of discrepancy, please send each one in a separate email.

Frequently asked questions

What happens next?

Once we receive your email, it’s routed to our research queue.  You’ll receive an email to confirm receipt and to let you know how long it will take us to research the notice. When complete, a tax specialist will email you confirming the required resolution, any steps we have taken on your behalf, and additional action required (if applicable). Occasionally, cases may take longer due to agency delays or other factors. Cases are assigned in the order received. If you have a new issue, email it to taxnoticeresolution@intuit.com and it will be assigned to the first available tax specialist.

Will I always get a response?

Intuit does not send written responses to information-only notices (rate changes, deposit frequency updates, and any other forms that do not require a response to the agency). Upon receiving such documents, we update our system. To verify these updates, check your payroll reports.

Do I need to respond to the agency myself?

If you receive a discrepancy notice for a payroll tax filing prepared by Intuit, forward it to our Tax Department. We will provide the required proof of payment, filing, or correction on your behalf.

We ask customers to work directly with the agency if:

  • The notice pertains to a tax return or payment not prepared by Intuit.
  • We have verified the validity of a balance due or overpayment.
  • We do not have sufficient information or authorization to resolve the issue.
  • If you receive an email from us advising you to contact the agency directly, use the agency phone number or address printed on your notice.

What if I receive a second notice for an issue that should have been resolved?

On average, tax agencies take 6 to 8 weeks to process correspondence and close an issue. Some agencies automatically issue new notices until the case is closed. The majority of second notices result from correspondence crossing in the mail or in the agency’s research queue.

If you receive a second notice for an issue to which Intuit has responded, forward it to us immediately. We will contact the state to verify that our correspondence was received, and that we have provided sufficient information to resolve the issue. As with any discrepancy notice, we will send you a letter of resolution within 30 days of receiving your email.

 

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