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Send in your payroll tax notice
Learn what to do if you receive an IRS or state tax notice of discrepancy.
If you have Intuit QuickBooks Workforce or QuickBooks Desktop Payroll Assisted and received a tax notice of discrepancy, we're here to help. It’s important to take care of it quickly to avoid additional tax penalties, interest, or notices.
Step 1: Make sure your notice is payroll-related
Determine if the tax notice is related to services Intuit QuickBooks Workforce or QuickBooks Desktop Payroll Assisted provides for you: IRS forms 941/943/944, 940, W-2, state unemployment insurance, state withholding tax, and local withholding taxes where applicable.
Notices for other business taxes, such as sales tax, corporate income tax, and franchise tax, should be directed to your accountant or tax advisor.
| Unemployment rate notice: If you can update your unemployment rate yourself in your payroll product, you don't need to send your rate notice to us. |
Step 2: Determine if you were on service during the period of the notice
Make sure your notice applies to a time you used Intuit QuickBooks Workforce or QuickBooks Desktop Payroll Assisted.
If the notice timeframe is outside of service, contact the person or company who handled your payroll at that time.
We'll only handle notices from the past 7 years. If it's from earlier, contact your accountant or work directly with the agency.
Step 3: Send in your tax notice
Choose your payroll service below to learn how to send us your tax notice.
| Note: Not sure which payroll service you have? Here's how to find your payroll service. |
Intuit QuickBooks Workforce
Handwrite your Federal Employer Identification Number (EIN) on the first page of your tax notice. If you have more than one notice of discrepancy, send each one separately.
Send your notice to us.
You can send your tax notice to QuickBooks in one of two ways:
Option 1: Upload your notice in your payroll product (if you currently use our payroll service)
Go to Settings
, then select Resolution center.Select Payroll.
Select Upload Tax Notice.
Check the status of your notices in QuickBooks.
Go to Settings ⚙ then select Resolution center.
Select the Payroll tab.
Find your tax notice. Select See details.
Review the info about your notice.
Option 2: Send your notice to us via email
Email your notice to taxnoticeresolution@intuit.com.
Add the notice to your email as an attachment. Acceptable formats include .pdf, .jpeg, .doc or .docx, .xls or .xlsx, .tiff.
Don’t include images or an email signature in your message.
Next steps
We'll send a confirmation message to the Principal Officer or Primary Admin once we receive the tax notice. A case will also be created in your QuickBooks Online Resolution Center, if you have an active Intuit QuickBooks Workforce account. It may take 3-5 days for it to show up.
QuickBooks Desktop Payroll Assisted
Handwrite your Federal Employer Identification Number (EIN) on the first page of the tax notice you received. If you have more than one notice of discrepancy, send each one separately.
Email each federal or state notice to taxnoticeresolution@intuit.com.
The notice must be included as an attachment to your email. Acceptable formats include .pdf, .jpeg, .doc or .docx, .xls or .xlsx, .tiff.
Don’t include images or an email signature in your message.
If you have more than one notice of discrepancy, send each one in a separate message.
Next Steps
Once we get your tax notice, you’ll get a confirmation email message with a case number and additional details.
When complete, a tax specialist will email you with the required resolution, any steps we have taken on your behalf, and additional action required (if applicable).
Step 4: Review tax notice resolution notes
Intuit QuickBooks Workforce
In the Resolution Center (active accounts)
Go to Settings ⚙ then select Resolution center.
Select the Payroll tab.
Find your tax notice. Select View details.
Select Expert correspondence, then View.
Check the case status, any steps we have taken on your behalf, and additional action required from you (if applicable).
By email message (canceled accounts only)
We'll send an email message to the Primary Officer or Primary Admin of the Intuit QuickBooks Workforce account with the case status, any steps we have taken on your behalf, and additional action required from you (if applicable).
QuickBooks Desktop Payroll Assisted
We'll send an email message to the Principal Officer or Payroll Admin of the QuickBooks Desktop Payroll Assisted account with the case status, any steps we have taken on your behalf, and additional action required from you (if applicable).
Frequently asked questions
How long will it take to resolve my tax notice?
Turnaround time is typically between 30–45 business days. Once completed, you'll be notified in the Resolution Center or you'll get an email message. If the resolution requires us to work with a federal or state agency, it may take an additional 6–8 weeks for the agencies to complete their part of the request.
Do I need to respond to the agency myself?
Possibly. If you receive a notice for a payroll tax filing prepared by Intuit, forward it to us. We'll provide the required proof of payment, filing, or correction on your behalf.
You may need to work directly with the agency if:
The notice pertains to a tax return or payment not prepared by Intuit.
We have validated the balance due or overpayment.
We don't have enough information or authorization to resolve the issue.
What if I get a notice saying that there's a balance due?
If you're worried that you'll be assessed penalties and interest for an outstanding balance while we work your case, we recommend paying the amount due.
After we complete the case and determine that the balance due was in error, we'll make sure that the balance gets reconciled with your payroll account.
What if I received a second notice for the same issue?
Send it to us again. We'll call the tax agency to make sure our resolution was received and that we gave them enough info to fix the issue.
On average, tax agencies take 6–8 weeks to process a resolution and close an issue. Some agencies automatically issue new notices until the case is closed. Most second notices result from correspondence crossing in the mail or in the agency’s research queue.
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