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Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant

SOLVEDby QuickBooksQuickBooks Online8Updated 1 month ago

Learn how to change your email address, user ID, or password for QuickBooks Online and QuickBooks Online Accountant.

Need to make some updates? You can make changes to your accounts from your Intuit Account Manager. You can get there while you're using QuickBooks, or sign in to the account manager directly.

Change your QuickBooks user ID, email address, password, and other info

Note: Do you have multiple companies? Or see a message that your email is already being used? Consider consolidating them under a single user ID for a better sign-in experience.

From QuickBooks Online

  1. Sign in to QuickBooks Online.
  2. Select your profile icon next to Settings .
  3. Select Manage your Intuit Account. This opens the Intuit Account Manager.
  4. Select the Sign in & security menu.
  5. Select the User ID, Email address, or Password section.
  6. Make your changes.
  7. When you're done, select Save.

Note: If you changed your email address, make sure to also update your email address in the Manage users section of QuickBooks. This ensures you continue to receive emails for your QuickBooks subscription.

From QuickBooks Online Accountant

If you use QuickBooks Online Accountant, use the Intuit Account Manager to edit your info. It offers the same profile management, even if you're not signed in to your QuickBooks Online account.

From Intuit Account Manager

  1. Sign in to Intuit Account Manager. Use your QuickBooks sign-in info.
  2. Select the Sign in & security menu.
  3. Select the User ID, Email address, or Password section.
  4. Make your changes.
  5. When you're done, select Save.

Recover your user ID or password

Can’t sign in? Don't worry. Go to the QuickBooks Sign in page, then select I forgot my user ID or password.

If you still can’t sign in, you can fill out an email change request. Once we process it, you can log in with the new password you create and your original user ID. Then, you can use the steps in the section above to change your user ID or email.

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