Fix banking error 324

Learn how to fix banking error 324 in QuickBooks Online.

Error 324 means QuickBooks can't find the account you set up when it tries to connect to your bank or credit card's website. This may be because:

• Your bank or credit card company changed the account or moved it to a new server.
• You changed the account name or other info on your bank or credit card company's website.
• Your bank or credit card company issued a new account or credit card.
• You closed your bank or credit card account.
• You have multiple accounts with the bank that have the same name.

Here's how to fix this error so you can keep downloading transactions into QuickBooks.

Rename an account when multiple accounts have the same name

To make the bank account’s name unique, you can rename it with the following steps.

Follow this link to complete the steps in product

1. Select the bank account that you want to rename, then select the pencil icon.
2. Select Edit account info.
3. In the Account name field, update the name of the account. Then, select Save.

Update and check your connection in QuickBooks

Follow this link to complete the steps in product

1. Select Update.
2. If you still see the error, look for a banner on the Banking page. Select Check connections link and follow the steps to fix the issue.

Important: If the connected account disappears after you follow the Check Connections link, select Help, and then Contact Us. We'll check your accounts to see what's causing these issues.

Disconnect and reconnect your new bank account number or new credit card

If you want to keep your old account in QuickBooks:

1. Follow the steps to disconnect the account.
2. Follow the steps to connect or link the new account.

If you want to start a new account in QuickBooks:

1. Follow the steps to create a new account in QuickBooks Online.
2. Follow the steps to disconnect the old account.
3. Follow the steps to merge the old and the new accounts.