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Understand Intuit charges on your credit card or bank statement

by Intuit Updated 1 week ago

Learn how to get more details about Intuit charges to your credit card or bank account.

If you don’t recognise an Intuit or QuickBooks charge, here's how to check where it came from and why.

Note: If you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

Option 1: Look up a charge here

You can use this tool to look up a charge for any of these products:

  • QuickBooks Online
  • QuickBooks Online Accountant

You can fill out the form below to look up a charge for your QuickBooks Online Product.

Note: This form shows charges on or after May 27, 2020. For charges before that date, use option 2.

Option 2: Look up a QuickBooks Online charge in your billing history

If you are subscribed to QuickBooks Online Plus, Essentials, Simple Start, Or QuickBooks Online Accountant follow the steps below: 

  1. Sign in to your account.
  2. Go to Settings ⚙️ and select Subscriptions and billing.
    You’ll see all your active subscriptions.

If you don’t see your product or charge, you might have multiple accounts. Be sure to sign in to the account you used to register your product or service.

Still don't know what the charge is for

To understand what the charge is about, reach out to our support team.

If you would like to request a refund, here’s how to submit a refund request.

QuickBooks AppsQuickBooks Online AccountantQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

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