Usage limits are the maximum number of users, you can have at one time in QuickBooks. Depending on your subscription, you have a specific usage limit. These limits apply to how many billable users you can add to QuickBooks. Here's how to view and manage usage limits and what to do when you reach your limits.
User Limits in QuickBooks Online
Note: Only administrators and standard users count toward your billable user limit. Some user types like reports only and time tracking only don't count toward the user limit. Make sure each user in QuickBooks has the access that's right for them.
Here are the usage limits for each subscription level:
|QuickBooks Online Simple Start||1 billable user + 2 accountant users|
|QuickBooks Online Essentials||3 billable users + 2 accountant users|
|QuickBooks Online Plus||25 billable users + 2 accountant users|
What happens when I reach my limit?
When you reach your usage limits and can’t add any more users, don’t worry. You can either upgrade your subscription, or reduce your usage. If you have more than one company, you’ll need to check usage for each one.
Learn more about QuickBooks features and available pricing plans
To reduce usage, you can delete an account user if you have too many users in your account
Note: If your accountant manages your QuickBooks account, contact them to update your subscription.