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How to edit, delete, and restore list elements

SOLVEDby QuickBooksQuickBooks Online3Updated 4 days ago

You can easily edit, delete, or restore recently deleted list elements such as accounts, terms, classes, products, or services.

Edit a list element

You can easily edit a list element:

  1. Select Settings ⚙️
  2. Under Lists, select All Lists.
  3. Open the appropriate list, for example, Chart of Accounts, Products and Services, etc.
  4. From the Action ▼ dropdown menu, select Edit.
Note: You may need to select the dropdown to make edits.
  1. Make changes, then select Save and close.

Edit a supplier or customer

To edit a supplier or customer:

  1. Select Expenses or Sales, then select Suppliers or Customers.
  2. Select the supplier/customer's name to open the details window.
  3. Select Edit.
  4. Make changes, then select Save.

Delete a list element

To delete a list element, you'll want to follow these steps:

Warning:  Keep in mind that once you have deleted Recurring Transactions, Custom Form Styles, Currencies, and Attachments, they can no longer be restored.
  1. Select Settings ⚙️.
  2. Under Lists, select All Lists
  3. Open the appropriate list, for example, Chart of Accounts, Products and Services, etc.
  4. Select the dropdown under Action, then select Make inactive.
  5. Select Yes.

Delete a supplier or customer

To delete a supplier or customer:

  1. Select Expenses or Sales, then select Suppliers or Customers.
  2. Select the checkbox by the customer/supplier's name.
  3. Select Batch actions.
  4. Select Make inactive, then select Yes.

Restore a deleted list element

If you have deleted something from one of the lists, you can use the List report to restore the deleted element.

  1. Select Settings ⚙️.
  2. Under Lists, select All Lists.
  3. Open the appropriate list, for example, Chart of Accounts, Products and Services, etc.
  4. Above the Action column, select Settings ⚙, then check Include inactive.


  5. Locate the item you want to restore.
  6. From the Action ▼ dropdown menu, select Make active

Restore a deleted product or service item

The steps to restoring list elements differ slightly for deleted products or services.

  1. Select Settings ⚙️.
  2. Under Lists, select Products and Services.
  3. Select the Filter Filtericon.
  4. From the Status ▼ dropdown menu, select Inactive, then Apply.
  5. Locate the product or service you want to make active.
  6. Select Make active.

Restore a customer or supplier

  1. Select Expenses or Sales on the left menu.
  2. Select Suppliers or Customers.
  3. Select Settings ⚙️ from inside Supplier/Customer screen and check Include inactive to show all inactive list items.
  4. Select the checkbox by the customer/supplier's name.
  5. Under the Action column, select Make active.

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