QuickBooks HelpQuickBooksHelpIntuit

Get help with QuickBooks products and services

by Intuit• Updated 1 week ago

You can get help by using the Help option inside your QuickBooks product to find answers to common questions. If you can’t find the answers you need, you can connect with an expert. Here’s how:

Select your product for steps on how to find articles or connect with an expert.

These steps apply to:

  • QuickBooks Online Simple Start, QuickBooks Online Essentials, QuickBooks Online Plus, QuickBooks Online Advanced, QuickBooks Online Accountant, or Advisor products. 
  1. Sign in to QuickBooks Online.
  2. Select (?) Help. 
  3. Select one of the following options to get help:
    • Assistant tab: Enter your question in the Type or Ask Something field. QuickBooks Assistant will provide answers or options. 
    • Search tab: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles. 

Connect with an expert

If you still need help, follow these steps to connect to an expert. 

  • Assistant tab: Enter talk to an expert.
  • Search tab: Select Contact Us.

Support hours

Product nameSupport hours
QuickBooks Online Simple Start, Essentials, and Plus• Phone support available Weekdays from 8:00 AM to 7:00 PM.
• Set up a call back available Weekdays from 8:00 AM to 6:00 PM. A support expert will call you as soon as one is available.
• Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.
QuickBooks Online Advanced• Phone support available Weekdays from 8:00 AM to 7:00 PM.
• Set up a call back available Weekdays from 8:00 AM to 6:00 PM. A support expert will call you as soon as one is available.
• Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.
QuickBooks Online Accountant • Set up a call back available Weekdays from 8:00 AM to 6:00 PM. A support expert will call you as soon as one is available.
• Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start