How and when can I contact QuickBooks Online support?

This article is for customers using the QuickBooks Online South Africa product. If you are using QuickBooks Online US, Canada, Australia, or UK products, visit your region-specific Contact Us page.

Need help getting there? To change region, select the main flag in the top right corner of your browser. For customers using a mobile browser, select the Select a Country dropdown in the footer below.

Do you need help with QuickBooks Online? Want to learn more or chat with support? We're here for you!

Contact support in product

If you are signed in to your QuickBooks Online account:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:
   • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
   • Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose a way to connect with us:
     • Start a chat with a QuickBooks support expert online.
     • Ask the community to get help from businesses like yours.

Support hours

For QuickBooks Online Simple Start, Essentials, and Plus users
Live chat is available 8AM - 6PM SAST Monday - Friday

Can’t get Signed in?

If you're experiencing trouble signing into your QuickBooks Online account, learn more about how to recover your QuickBooks Online account.

If you no longer have access to your account, start a live chat with our customer support team or post a question in our QuickBooks Online Community.