Thank you for providing more details about your concern, driveswitchltd-h.
Let's go over some basic troubleshooting steps so you can use QuickBooks on your device seamlessly.
The mobile app stores cache to improve your user experience and task performance. You can clear your data to refresh the system and remove older files that cause unusual responses in QuickBooks Online (QBO) mobile app.
Here's how:
- Go to the Menu icon at the top left corner of the screen.
- Choose Help & Feedback.
- Select Refresh Data and Refresh.
Next, create an expense. If you continue to get the same result, uninstall and reinstall QBO on your device to start fresh.
If none of these solutions work, please contact our QuickBooks Online (QBO) Care Team. They have additional tools to figure out what is causing the program's unexpected behavior. Once the permanent solution is available, our specialists will walk you through the implementation process.
For additional resources, I've included a link that lists all of the features and tasks available on supported devices: Compare mobile app.
You can also refer to our help articles for additional tips and resources on how to handle your accounting activities.
Keep me posted if you require further assistance while working on the QBO mobile app or have any other product concerns. I'm more than happy to help you. Have a good one.
