Hi, thanks for this. I've made a credit note for that item that was refunded. It was asking for a customer email so I put my own, as it was an instore transaction and I don't ask for customer email addresses - my online shop is not up and running time, I only have a bricks and mortar store.
I don't understand this bit here -
To ensure proper mapping of refund transactions in QuickBooks, select the option to Create Credit Notes and Refunded or Partially Refunded status on the order filter. Then, map a Fallback account and input a Refund Number Prefix.
I don't know where this option to create credit notes is.
I am a complete novice and didn't do the initial set up but I am trying to learn!
