I'm here to help, ColinD.
You'll want to check the Audit log report to see the history of that transaction. The report will also display if the transaction was deleted or voided.
Here's how:
- Go to the Gear icon locate in the upper right-hand corner.
- Under Tools, click Audit log.
- Select the Filter drop-down menu.
- Choose the User, Date, and under Events put a check mark on the Transactions box.
- Hit Apply.
If the payment was deleted, then you can re-create it with the correct amount. However, if the transaction was excluded and deleted from the Banking or Transactions page, you'll want to import it manually.
Here's an article for the instructions: Manually upload transactions into QuickBooks Online.
I'm also adding this article for the other solution: What to do if you can’t find downloaded transactions in QuickBooks Online.
Please let me know if you're able to find the payment . I'm here to help you out again.
