Has anyone else had problems with online support disappearing in mid-chat?
Twice in two weeks now I was chatting with online support, and suddenly without warning, the support person left the chat and never came back.
I was never transferred to anyone else and after a minute or two, the chat was terminated by QB.
Today when this happened, I tried to initiate a new chat, and five times got the message "something went wrong, try refreshing your screen".
I kept the transcripts of the chats. The last one had not even completed the verification process when the QB person left the chat.
