this is not a problem with chat dropping, the chat window stayed up just fine. It is a problem with QB Help Desk leaving the chat.
Also, items #1 and #2 don't apply. And I will not clear my cache, too much important stuff in there. Last time I did so, not only did it NOT fix the problem, it took me weeks to recover. And please explain exactly why a problem with cache would cause me to get a message saying "xyz has left the chat", with no other changes?
AND, when I tried to post this message before, I got an "authentication failure" message from QB./..
