Thank you for getting back to us, Ross. Let’s go through some troubleshooting steps to help resolve the issue with your receipts not appearing on the To Be Reviewed page.
First, let's clear your app data. This will remove any temporary or corrupted files, allowing the app to start fresh and run more smoothly.
Here's how:
- Open your device Settings.
- Select Apps.
- Choose QuickBooks app from the list, then select Storage.
- Tap Clear Data
Uninstalling and reinstalling the QuickBooks app can also help resolve issues by ensuring you have a clean installation. Also, checking for updates in the App Store or Google Play ensures you are using the latest version of the app, which may address bugs or compatibility issues.
If the issue persists, I recommend contacting our Live Support team for further assistance. They can securely access your account, investigate what’s causing the problem, and help ensure your receipts appear in the Reviewed page.
Feel free to return to this thread if you have any further questions or concerns. The Community team is always here to assist you!
