It looks like we have an open investigation about this, SCtuition.
This means our engineers are already checking what's causing why the billing page in both the mobile app and web browser is not loading up. At the same time, they're also creating a permanent fix so customers can update their billing info inside the app.
In the meantime, please contact our chat and phone support teams for QBSE. They can verify your account and update the billing information for you. Here's how:
- Click Assistant in the upper-right hand corner.
- Type in "Talk to a human", then press Enter.
- Enter the same keyword (Talk to a human) when prompted.
- Click I still need a human.
- Select between Message an agent and Get a callback.
Our phone and chat agents will also add you to the list of affected users. Updates or progress of the investigation will be sent out via email.
As always, don't hesitate to reach out to us again if you need anything else. The Community is always here to help.
