Account Management
Thanks for the update, @rjwbailey.
I can see the urgency of getting your user/access issue resolved. Let me route you to the best support who can help check why you're getting an error message while accepting an invitation to join a new company in QuickBooks Online Accountant (QBOA).
Since the error message continues, even after performing the recommended fix above, I encourage you to reach out to our Customer Care team. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They can create a case to further investigate the invitation error and guide you with a fix. Here's how:
- Sign in to your QBO company.
- Go to the Help (?) menu.
- Select the Search tab.
- Click the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field.
- Select Continue.
- Choose a way to connect with us (Chat or Callback).
Once everything is all set, you may also want to check out this article as your reference about the special tools for accountant users in QBOP: Use accountant tools and features in QuickBooks Online Accountant.
Let me know if you have other account management concerns or questions about accepting a user invitation in QBOA. I'm always ready to help. Take care, and I wish you continued success, @rjwbailey.
