I appreciate your interest in the Pro Advisor certification, @epsign. I'm here to ensure you can access the self-paced learning modules.

The blank display might be because of the cache piled up on your browser. To isolate this, use a private browser to access the program. It doesn't retain local files to help rule out the possibility of a webpage issue.

Here are the keyboard shortcuts:

• For Firefox, press Ctrl + Shift + P
• For Chrome, press Ctrl + Shift + N
• For Safari, hold down Command + Shift + N

From there, try to access the certification again and ensure your internet connection is fine. If this works, you’ll need to clear the browser's cache to start with a clean slate. You can also use other supported browsers as alternatives.

If the issue persists, refer to this article to learn more about setting up your web browser for the training: Fix issues when starting ProAdvisor and certification training. It contains a series of troubleshooting guides to help resolve any issues.

You'll want to read these resources to learn more about QuickBooks ProAdvisor training and certification programme:

• QuickBooks Online Accountant ProAdvisor Programme FAQ
• Learn about ProAdvisor benefits, tiers, and points

I'm just one click away if you need anything else to run your business in QBO. I'll be here to ensure your success. Have a great day ahead. 

Hi, it's still not working for me:

I've tried:

opening in a private window

using different browsers

adding it as a trusted site

disabling pop up blocker

Please advise what I can try next as I'm very close to just using a different software altogether.

Hello Epsignups2020-gm, for the pro advisor training self pace does the videos not load for you and the page has loading in progress but never loads anything? is that what you are experiencing? 

Hi, yes that was what was happening, however I just checked it again and it's now working!

Not sure what is different but it's definitely working now, thank you!

That's great to hear it is now working for you, have a lovely afternoon. 

I'm facing same issue currently, tried it all. kindly help..

Having Same issue right now, tried both browsers and private mode. 

Must be an unannounced problem on intuits end

Your efforts in troubleshooting the issue and reaching out are greatly appreciated, Huma.

I’ll connect you with our Live Support team, who can take a closer look at the issue to ensure you receive accurate and timely assistance.

Here’s how you can get in touch:

1. Sign in to your QBO account.
2. Click Help in the upper right-hand corner.
3. Select the Search tab and enter your specific concern.
4. Click Contact Us and choose either the Chat or Callback option.

Support is available during the following hours:

• Callback: Monday to Friday, 8:00 AM to 6:00 PM
• Live chat: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM

If you have any additional questions or need further assistance, feel free to let us know.