Account management

Appreciate your time reaching out to us, @lburnip

We have received reports with other users getting the same performance issues when trying to export reports to excel.

We have already submitted a ticket about this issue. Our engineers are all hands on deck working together for a fix to sort everything out. At this point, we can try saving the report that isn’t exporting as a Customized report. Some users were able to export their report by following the workaround provided.

Here’s how:

1. Go to Reports from the left menu.
2. On the Search bar, type the report that you want to export.
3. Click Customize and choose the specific filter.
4. Click Run report.
5. Click Save customization and fill in the necessary information.
6. Click Save.

Once you’ve done creating customized report, here’s what you’ll need to do:

1. Click on Custom Reports Tab.
2. Look for the report created.
3. Click on the drop-down list in the Action column.
4. Click Export to Excel.

To receive resolution updates, please contact our QuickBooks Online Care Team to add you to the list of affected users. To contact support:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Online.
3. On the Contact Us page, click a topic.
4. Click on the Get Phone Number button to see the support number.

I appreciate your patience and understanding as we continue working toward a resolution. If there’s anything else you need help with, please don’t hesitate to reach back out. Take care.