Hi ChristieAnn,
Thank you for the response. I have to tell you that the task (that should have been so easy) was a nightmare!
Total time was almost 4 hours.
I called first (45 minute hold time) and spoke to someone who insisted that it was not possible to transfer a license to a different account. She kept insisting and when I asked to be transferred to a supervisor, she got a bit rude telling me that I would get the same response from a supervisor...ok, transfer me anyhow. She confirmed my phone number, said she was transferring me, then disconnected me.
At this point, I attempted online chat. I got someone finally that passed the chat to someone else, then a 3rd pass off to someone else. She sent me a link for the "transfer a license" which I had already completed and submitted 2 days previous. I told her I already did that, but it did not transfer. Then she sent me a link with the instructions to transfer a license. Thank you, but I know how to fill in the fields, as I had done previously. She also insisted that it couldn't be done. I was getting upset and responding that the links SHE sent to me validated that it COULD be done, so why was everyone telling me it couldn't be done???
I finally received a call from a supervisor that checked what I had already done and did the final step from her end to make sure the license was transferred.
Again, almost 4 HOURS to complete such a simple task.
I'm thinking the training of some customer service employees should be tweaked a bit!!
Ilene
