Thanks for joining and tagging me in this conversation, @jgartr. I understand the need to cancel your subscription.
I know you've already contacted our QBO Customer Care team. And as much as I'd like to assist you with this, we need to pull up your billing information to review where the charge comes from.
At this point, I'd recommend contacting us again so we can verify your account and resolve this issue. Here's how:
- Go to this link: https://help.quickbooks.intuit.com/en/contact.
- Enter "Cancel subscription" in the Tell us more about your question box, then click Search.
- Select Start a Message at the bottom of the page.
- A small window will pop up. Fill in the field with all the required information, then click I'm not a robot.
- Click Start Chat.
Come again if you have more questions or need additional assistance. I'll be here to attend to your needs.
