Account management

You came to the right place, @skelacorp.Let me take care of your concern so you can make your customer inactive successfully. 

Here's how:

1. In QuickBooks Online Accountant, go to the Clients menu.
2. Find the client.
3. Select the Edit client ▼ dropdown and then Make inactive.

To see your inactive clients:

1. In QuickBooks Online Accountant, go to the Clients menu.
2. Select the Settings ⚙ icon at the top of the list.
3. Select the Include inactive clients checkbox.

You can browse this article to know more about managing clients in QuickBooks Online.

Let me know if you have other concerns or questions. I'll be around to help you anytime. Take care!