1/5/22 Called desktop support. Jennifer; Supervisor Joanna (Jo); Told me they could not find my account but could see my merchant service account. Told to contact Merchant Services. (2 hrs)
1/5/22 Called merchant services; (Transferred 3X in spite of being given their "direct" number. 800-558-9558) Hazel; Told me she could see money was received but she is not Desktop support and I need to call them. (1 hr). After insisting that they would not help because they could not find my account and cannot see my payments received, agreed to call them with me.
1/5/22 Conference call with desktop support; Christian. He's looking for my account. (Again! 10+ hours on the phone this year looking for my account.) Currently waiting on hold. (2 hrs so far.)
Total: 5 hours on the phone and no solution. Last month was 10 hours so I could install and send out 1 invoice.
