This isn't the experience we want you to have, Legacy First General Contractors.
I can share the steps on how you can recover your deactivated account in QuickBooks Online.
The account was deactivated for a variety of reasons. Here are several examples:
- Request by the customer who owns it.
- The account went unused for an extended period.
- There was suspicious activity on the account.
To recover your account, please have some forms of ID ready to prove you're you. Then, you can open a new browser window and use this link to contact our chat support team: https://help.quickbooks.intuit.com/prechats/offerings/QBO-CHAT/22817/view. This ensures you're connected to the correct support.
You can ask our support team to request account reactivation. They should provide the case number and let you fill out a security form with your phone number. Check out this article for more details: Resubscribe to or reactivate QuickBooks Online.
After you've set everything up, you may look over the topics on this link for more tips and resources to use in the future when dealing with QuickBooks: Help articles, video tutorials, and more.
Please don't hesitate to reply if you need further assistance with your account. I'm more than happy to help you.
