Account management

Hello @bostrav59,

I'm glad to see you proactively reaching out to the Community. Allow me to chime in and help you figure out the cause of the issue with your QuickBooks company file.

I've reviewed the thread, and I can see that it's only happening to your recently created company file. You can perform some troubleshooting steps to determine the cause of the issue.

It's always a great start to update the program to the latest release. Aside from improving the performance of the software, this process also fixes common and complicated errors automatically.

Here are the steps:

1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select the updates you want to include.
4. Put a checkmark on the box beside Reset Update.
5. Hit Get Updates.
6. Close and re-open QuickBooks.

After the update, I suggest running the Verify Data and Verify Rebuild tools. These features will help self-identify data issues within a company file and self-resolve them using Rebuild Data. 

To run Verify Data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Data.

Next, please run the Rebuild Data option through these steps:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Rebuild.

You can also use QuickBooks File Doctor to examine the company file. The tool will help check for any problems within the file and fix them right away. Follow the steps in this article: Fix company file and network issues with QuickBooks File Doctor.

For additional reference, I've added a link you can bookmark to resolve issues when opening a company file in QuickBooks: What to do if you can't open your company file in QuickBooks Desktop.

Please don't hesitate to let me know if you need more assistance with the new company file. I'm always available to give a hand.