Hello, Shirley.
We're sad to see you go, but I'd like to lay down the steps and details on how you can cancel your subscription.
We can go to your Account and settings page to cancel your subscription.
Here's how to do it:
- Click the Gear icon, then select Account and settings.
- Go to the Billing & subscription tab.
- In the QuickBooks Online box, click the Cancel subscription button.
- Follow the prompts to proceed with the cancellation.
Take note that if you subscribed from Google Play or Apple Play Store, you won't be able to cancel the subscription directly in QuickBooks.
There's a different way of canceling your account depending on where you purchased it.
Check this article for the full steps and details (expand the Android or iOS section): Cancel your QuickBooks Online subscription or trial.
After canceling, your data is still available for viewing for a year, but you won't be able to enter new transactions. After a year, the system will automatically delete your data completely.
If you need an archive or a copy of your data, we can use the export functions in the program (we can do this before and after canceling): Export reports, lists, and other data from QuickBooks Online.
We hope you'll consider QuickBooks again in your future endeavors. You're still welcome to post here if you have any other concerns with your subscription or data. Here to help.
