Hi PM26,
I'm here to ensure that you're able to export data from QuickBooks Online.
There are lots of possibilities why the Export button disappears. That said, let's run some troubleshooting steps to isolate what causes this issue.
Firstly, press the F5 key on your keyboard to refresh the page. If you're still not unable to see the Export button, open QuickBooks on a private window. It is the best place to identify browser-related issues. You may use these keyboard shortcuts to open one:
- For Google Chrome: Ctrl + Shift + N
- For Mozilla Firefox: Ctrl + Shift + P
- For Microsoft Edge: Ctrl + Shift + P
- For Safari: ⌘+ Shift + N
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for this matter.
You may also switch to a regular browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
If the steps above don't work, I'd suggest reaching out to our Phone Support so we can investigate this further.
Once everything's good, you can continue to export the data. I've added this link as your guide: Export data.
I've got your back whenever you have concerns with exporting the files.
