I've got you covered, austinbb.
I want to make sure you'll be able to change subscriptions.
Once you cancel the subscription, you can clear the app's data to reset the app to its default state. There are places to clear app data and remove cached data:
Here's how:
In your device Settings:
Android
- From your device's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list, and then select Storage. Finally, select clear data.
iOS
- Setting General iPhone Storage from your device's Settings.
- Choose the app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select Offload App.
In the QuickBooks Online app:
Android:
- From More Options, select Settings.
- Click Refresh Data, and then choose Yes.
iOS
- From the ☰ menu, select Help & Feedback.
- Hit Refresh Data, and then tap on Refresh.
Then update the app if prompted. Once done, you can resubscribe using a different payment method.
If the issue persists, I recommend uninstalling and reinstalling the app and ensuring that you're using the latest version of the QuickBooks Mobile app to help resolve the issue. Here's how:
Uninstall and Reinstall
- Touch and hold the app.
- Hit Delete App.
- Tap Delete.
If you don't use an iPhone, you can use the steps in this link to remove an app on an Android.
Afterward, reinstall the QuickBooks Mobile app using this guide.
Let me know if this helps. I want to make sure that you're able to get back to running your business. I'll be back around shortly.
