It isn't the kind of experience we want you to come across, johnlarsen.
As I read the thread, I can see that you're having issues verifying the category of the transactions constantly.
I'll reach out to the previous agent and have Ailene update the response.
In the meantime, have you tried logging your QuickBooks account on an incognito window? I suggest giving it a try.
I'll be keeping an eye on your response.
