I appreciate you joining the thread to get answers and performing the steps provided by my colleague above, @itsanewbiz2020.
Upon replicating the concern mentioned above, I was able to pull up my custom reports. With this, I recommend you contact our Technical Support Team to check further.
Since the Community is a public place, we’ll let you reach out to our support to securely pull up your account. This concern needs to pull up your account to double-check why this behavior is happening on your end.
Nevertheless, our phone representatives have the tools to do some screen sharing that allows you to share your screen to let our supports get a better visual of the issue.
Here’s how to get in touch with them:
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab, and click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you prefer messaging) or Give us a call.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
You can always hit the Reply button if you have further questions in mind regarding QuickBooks. I’ll make sure to get back to you as soon as I can. Stay safe!
