Account management

Welcome back, Holly.

Yes, We do have the steps to inactive and reactivate customers/sub-customer. To do this, please follow the easy steps below:

Here's how to inactive customers:

1. Go to ​the Sales menu, then the Customers tab.
2. Select the customer's name to open their profile.
3. Click the dropdown ▼ next to Edit.
4. Choose Make inactive. Then confirm by selecting Yes, make inactive.

By default, inactive customers are hidden. To display all active and inactive customers, you simply need to make sure that Include inactive is selected.

Here's how to make customer active again:

1. Go to the Sales menu, and select the Customers tab.
2. Near the header of the ACTION column, select the Settings ⚙ icon.
3. Select the Include inactive checkbox.
4. Find the inactive customer on the list.
5. In the ACTION column, select Make Active.

Check out this article for more details: Add and manage customers in QuickBooks Online

Thanks for allowing me to help. Please leave a comment below if you have any additional queries. Enjoy your day!