I downgraded my QB Online plan from Essentials ($55/mo) to Plus ($30/mo) a few weeks back, received the confirmation that the plan had been successfully changed (I have a screenshot), that I would be credited for the current pay period (since I made the change in the middle of it), and would start getting billed the new plan rate on 11/19. However I was just charged the Essentials plan rate again on 11/19.
It is difficult to contact QB on this specific issue, at least I was unable to find a way, it kept looping me back to the community which was not helpful. I need to talk with someone in the Account Subscription department. Anyone know how I can do that?
Side note, ironically I started paying about the same amount for the Essentials Plan ($35/mo) when I signed up in 2018 as I will eventually be paying now for the downgraded Plus plan. Plan prices have almost doubled in 4 years. Sign of the times I guess!
