Hello there, @janalheating.
I understand how important a callback and an update are. I’m here to provide some information and ensure you're able to speak with one of our specialists in QuickBooks Online.
I can see that you’ve opened several cases and were promised a callback. Please know that our Tier 2 team is continuously reviewing them. They will reach out to you for the next steps within the next two (2) business days. If anything else comes up in the meantime, or if you don’t hear back from us within that time frame, you can come back here for help. We’ll be glad to take another look and provide an update.
Please bear with us and know that it’ll be our pleasure to help you. If there's anything that I can do to help with your QBO account, let me know. Stay safe.
