Thanks for bringing this up, @Intutive. I appreciate your patience and effort in performing the suggested solutions above. Let me provide the steps for contacting our support team in QuickBooks Online.
Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.
Please know that has been raised to the banking engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error encountered with banking transactions.
In this case, I encourage you to call our support team so they can add you to the affected users.
Please see the steps below:
1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.
After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?
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