So it didn't work. I've done this 20 times and speaking with your help desk for six hours.
The 5th Associate I spoke with gave me the excuse that they were doing an upgrade and it would be fixed soon. The next day your associate told me that my phone is not compatible. And assured me that her app is working fine. and the problems with my new Galaxy 23 ultra. and advised me to use the Internet version of Quickbooks on my phone.
I told you that was unacceptable as I live in rural Maine high speed Internet is intermittent in certain areas. And when I do process it online it takes a long time because Online is so robust compared to the app.
I asked for next level service, she said her supervisor was busy but when she gets on the line that she would tell me the same thing. she said her supervisor was busy and assured me that they would contact me in 5 minutes. I have not been contacted since.
Update: The app is not fine. I can get in a back door into Quickbooks invoices. When Quickbooks sends me the notification that someone paid me. It puts me into all existing invoices which I can search. And add to the invoice. I cannot start a new invoice. When I go back I get the frozen welcome screen again.
I really need to get next level help and speak with someone in the app department. That will be able to help me.
I feel the support has been completely unsatisfactory. what I have falls off the pages of the script they're reading. and then of course excuses get made like we're doing an upgrade It'll be fixed soon but your phone's not compatible. Again completely unacceptable. Now im five days without the app.
