Tori B
QuickBooks Team

Account management

Hi there, @just17ict89

 

I wanted to jump on the thread to let you know I checked our backend and found an ongoing investigation (INV-89900). If clearing the cache doesn't work for you, I recommend contacting our Technical Support Team. This way, you can be added to the list of affected users. Once you're added to the list, you will receive email updates and will be notified once this issue has been resolved. 

 

You can use the link I've included below to connect with support: 

 

 

Please let me know if you have any other questions or concerns. I'm always around to lend a hand. Take care!