I understand the urgency of getting this issue resolved, as this caused an inconvenience and interruptions to your work, wcotyjr.
Missing information is usually a result of too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Let's also try resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Self-Employed (QBSE) mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions.
To clear the app's cache files, here's how:
For iOS:
- Go to Help & Feedback at the top menu bar.
- Select Reset App Data. Then, click Refresh.
For Android devices:
- Go to the More Options ⋮ menu.
- Select Settings.
- Tap Refresh Data, and then click Yes.
After that, check your invoices again. If you're experiencing the same result, you'll want to uninstall and then re-install the QuickBooks Self-Employed (QBSE) application.
Let me know if you have follow-up questions or concerns with invoices. I'm here to assist you and ensure your experience with our app is smooth and hassle-free. Take care and stay safe.
