Account management
I empathize with your situation and understand how you're feeling right now, GoApex. I want to make sure you get the assistance you need and deserve.
I have requested one of my colleagues to review the previous interaction or case you had with our customer support team. Based on the documentation, our team will contact you if additional information is required. If you would like to inquire about the status of the case, I recommend reaching out to support directly. Here's how you can reach them:
- Click on Help (?) and hit Contact Us.
Note: If you’re using the QuickBooks Self-Employed app, tap the + button and pick Ask QB Assistant. - Enter “talk to a human”, then tick Continue.
- Choose which way you want to connect with us.
- Have us call you
- Chat with us
Kindly refer to the image below for reference:
Please note the hours of operation as well to make sure experts are available for assistance.
If you're good with this, feel free to explore this extra guide for collecting sales tax for the products and services you sell: Manually track sales tax and add it to an invoice in QuickBooks Self-Employed.
I appreciate your patience while we're working on this for you. Comment back if you have other concerns with invoices or QuickBooks in general. Stay safe.
