Hi, @ojmontano.
I recognize the inconvenience this situation has caused your business. Upon checking there's an ongoing investigation about the printing.
I recommend contacting our Customer Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates regarding the investigation's progress.
Here's how to contact our support:
- Go to the Help menu.
- Click the Search, then select Contact Us.
- Type your issue in the field.
- Click Continue.
- You can select Chat with us or Have us call you to connect with a representative.
If you need assistance in recording payment of invoices in the future, refer to this guide for further information: Record invoice payments in QuickBooks Online.
We appreciate your patience and understanding while we work together to resolve this issue.
