I have received very similar calls - two times where I actually fell for the scam. They insisted that they were from Intuit and that I had a critical failure in my computer and that is why my updates weren't loading. I actually had a message that my update was not working so I thought they were legitimate. hey ended up loading a new version of QB on a different computer----yes this went on for several days. I paid them a lot of money and it took me a few weeks to realize it was fraud when I had to contact Intuit to help me set up backups and move QB to another computer and they didn't charge me anything since I have a subscription. I have disputed the charges on our credit card and this fraudulent company has called me back several times to ask me if I received a refund which I have not. They have not asked me for more information other than trying to confirm the chargeback. Then, I received a similar call yesterday from another person telling me that were with Intuit and need to update my Payroll but the Credit card was expired. I asked a million questions to confirm that is who why were, but they kept insisting they were Intuit and gave me name, employee ID and phone number, so they still got my card from me. I immediately contacted INTUIT via chat they confirmed that this was fraud and I called my bank to stop the payment. I am so upset and want to report these people to the FTC. I am going to look into that now. Just wanted others to beware. I am a trained professional and have lots of training on avoiding scams so this is really so upsetting that I have fallen for it two times!!
