Thank you for bringing this up, Tanner.
Can you please confirm if you're getting a prompt or error message when trying to sync your Comenity Credit Cards? If so, you may consider manually updating the connection between your bank and QuickBooks Online (QBO).
To do so, here's how:
- Go to the Transactions.
- Select Bank Transactions.
- Beside the Link account, click on Update.
For thorough details, you can check out this link: What to do if you get a bank error or can't download transactions in QuickBooks Online.
On the other hand, you can also reach out to your bank to verify if they're having issues on their end.
Once your bank is connected, I'm sharing these links that'll guide you on how to manage your transactions and straighten out your books:
Fill me in if you need additional assistance apart from your banking. I’ll be right here to assist anytime.
