Thanks for your reply, jenop2. I considered a GJE, but I am wondering whether it will mess up the original transaction, which in turn could mess with the refund and other things for the year 2022. Additional details:
Since she wanted to prepay, I created an Invoice for the repair (estimated to be $467.75), and then used the Receive Payments function to apply her debit card payment of $467.75, when she dropped off the vehicle. During the repair, we realized we didn't need all the parts I had included on the estimate. I corrected the paid Invoice to $291.54 to reflect the actual cost of the repair. Her payment of $467.75 thus became an overpayment, which triggered QB to ask if I wanted to create a Credit Memo or Issue A Refund, in the amount of $176.21. She did not want a Credit Memo, and requested that I give her a check instead of trying to figure out a way for her to get her debit card to us (she had no credit card, and we cannot process debit card with PIN transactions unless the card is present to be read by the terminal). So in the Issue A Refund window, I entered a Refund in the form of a check from my checking account, and then wrote out check #6222 for $176.21 and put it with her paperwork inside the vehicle. She collected the check but never took it to a bank for cash/deposit.
So now is QB holding that Refund in some kind of "clearing account" that lists checks that have not yet been processed by my bank, that I select from every month whenever I reconcile the checking account with my bank statement? If I simply Void the check, then it will not show up during reconciliation any more, but QB will then think that I still owe her a refund. If I "void" the Refund with a GJE as I think you suggest, will that leave Refund Check #6222 still recorded as the refund of her overpayment? And if so, what is the name of the "clearing account" that it is being held in, and can I access it with a GJE? I want to figure out a way to cancel the amount of the Refund (i.e., transfer it back into my checking account within QB) today (meaning dated now) without cancelling the check that QB recognizes as the refund for her overpayment. I don't want to mess with a two year old transaction if I can avoid it. Does that make any sense?
