I appreciate you taking the time to express your concern regarding accepting your client's invitation, @fffcpa. Let me assist you in resolving the issue of being unable to accept the client invite.
At the moment, the option to accept an invitation from a different region is unavailable. This is why you're encountering an error message. To resolve this issue, I recommend reaching out to your client and ensure that both you and your client are using the same regional version of QuickBooks Online (QBO). One way to check the region is by reviewing the home currency in the settings. Follow the steps below:
- Go to the Gear Icon, and select Account and Settings.
- Select the Advanced menu, and click Currency.
If verified not in the same region, you can subscribe to a new company for your client by reaching out to your client to verify for their region. Here's how to subscribe:
- Go to this link: https://quickbooks.intuit.com/ph/pricing/.
- Scroll down to the Select Country dropdown.
- Choose the country for your client.
- Then follow the onscreen instructions to complete the process.
However, if verified that both you and your client region are from the US, we can perform some troubleshooting steps to determine if the issue is related to your browser. You can use the following keyboard shortcuts based on the type of browser you are using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
You can also use other supported, up-to-date browsers as an alternative which will provide the best and most secure experience with QuickBooks.
You might want to check these articles to give you more insight on how to manage your accountant in QuickBooks:
Let me know if you need more help accepting invitations or other tasks in QuickBooks. I'm always here to help. Take care.
